3 Great Ways to Say "Yes" to a Colleague.
Written by Site Admin   
Friday, 16 January 2009

Earlier on in this Blog, I've discussed how you need the ability to manage your time and resources. You need to exert some influence over your workload and that of your team. When offered new tasks or more work, you need the ability to accept or decline it in effective ways. An earlier post gave you some tactics for saying "No." Here, I discuss some ways of saying "Yes" that you might not have considered.

For most of us, "Yes" is a natural way to respond when asked to do something - we want to help out, be good team members, display that "can-do" attitude, and so on. There's nothing wrong with that in itself.

We need to remember that any interaction is a chance to influence the actions or opinions of the other person. Even when accepting a new chunk of work, there's no need to do it passively. Make the interaction work for you. Here are 3 examples:

1. Acknowledge and reinforce their good behaviour

This is a chance to tell them what they are doing right and why it's helped you to say yes to their request. It makes it even more likely that they will do it again in future. And they'll feel good about themselves if you deliver your words right.  So for example:

"Hi Joe, I've just seen your request for an upgrade on that PC in Accounts. I can get onto it right away for you, because you've completed everything I need on the request form, including the job number. That makes it much easier for me to get it done this morning for you."

2. Offer them something even better

This is actually saying No to their original request, but suggesting something that you believe will be even more appealing to them.

"Hi Joe, I've just seen your request for an upgrade on that PC in Accounts. I could interrupt the user today, but I can offer something even better. We're going to be installing the new Fandangomax package on all the Accounts PCs next Thursday evening. So what I propose to do is add this upgrade at the same time. It will mean that the user won't be without his PC during office hours. OK?"

or (Jane has just arrived at your desk, asking to speak with you).

"Hi Jane - I could give you half my attention right now, but you deserve to have my full attention. I can give you that just as soon as I've completed and sent this urgent e-mail. If you come back in 10 minutes, I'll have a clearer mind and be able to listen to you properly. Will that be OK?"

The perfect situation is that your proposed "better option for them" is also a "better option for you". You have no time to do that PC upgrade this morning, but could easily add it to Thursday's plan. That e-mail has to be send right now, and you need a minute or two to think how to deal with Jane.

 Even if there's no immediate benefit, you are racking up good vibes with your colleague:

  • You demonstrated that you're trying to understand what they want 
  • You cared enough to think about how you could serve them even better
  • You offered to help them more than they were expecting

3. Ask that favour you've been thinking about

"Hi Joe - I've just seen your request for an upgrade on that PC in Accounts. I can get someone on that right away for you. No problem. While I've got you on the phone, I heard that you are something of an expert on Plonkomax security systems. I need to know more for a reportl I'm compiling - could we have 20 minutes to discuss them some time this week?"

When you're in the process of helping somebody else is the perfect time to ask them to help you. There is a strong chance that they will feel duty-bound to at least consider your request.

More examples and expansion of these tactics are being developed at www.technicalinfluence.com. Come and see!

Best Regards

Jonathan

 

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